Frequently Asked Questions

We have tried to answer some of the frequently asked questions that patients ask, however, if your question is not answered below please do not hesitate to contact us and we will be happy to help!


How can I get an appointment at SPC?
You can refer yourself.  Just give us a call on 01527 597272 to make an appointment that is convenient for you, usually within 24 hours or you can complete our online booking request Form under the 'Contact Us' page on our website. 

You can also be referred by your Consultant or via your Medical Insurance Company.  However, some insurance companies do require a GP referral so if using health insurance please contact your insurers to make sure you are following any specific referral procedures they may have.

Do I need Health Insurance?

No we treat everyone whether you have health insurance or are paying for your own treatment.  If using health insurance please contact your insurers to make sure you are following any specific referral procedures they may have. 

Can I use Health insurance to pay for my treatment?
SPC is registered with all the major Insurance companies.  We do advise that you contact your insurance company prior to commencing treatment to ensure that your claim is processed properly.  You should always bring your policy details and claim reference number with you.

What qualifications will my Physio have?
All of our Physiotherapists have a degree or Diploma in physiotherapy and are registered with the Health & Care Professions Council (HCPC regulatory body) ensuring that they adhere to strict standards of care.  They are all registered with the Chartered Society of Physiotherapy (CSP) and ongoing development of their skills is encouraged to ensure the highest standards.  Some of our Physiotherapists have extra training in specialist areas, such as acupuncture.

How long will my appointment last?
Both initial assessment and any follow up appointments last for approximately 40 minutes.

What will happen at my appointment?
At your first appointment you will be assessed and treated by a Chartered Physiotherapist who will take a history of the condition; they will also need to know of any other medical conditions you may have or any medication you may be taking so please bring a list of your current medication with you to your appointment.  They will also want to know about your lifestyle – occupation, hobbies etc – as these can all influence the cause of your symptoms and how you may recover.  They will then conduct a thorough physical examination of the appropriate area to locate the problem.  After then discussing the best treatment options for your condition they will proceed with appropriate treatment as agreed between you.  

We advise that you wear loose and comfortable clothing so the Physiotherapist can assess your movement.  If you are being seen for a lower limb problem i.e. hip/knee/foot we suggest you bring shorts so the joint is more accessible.

How many treatments will I need?
Treatment plans are tailored to the individual patient.  You may require only one session for advice and self management or you may require a longer period of ongoing treatment dependent on the condition.  There is no obligation to undertake a long course of treatment.  Your physiotherapist will discuss your treatment plan at your initial consultation.

Can I bring someone with me?
You can be accompanied by a friend or member of your family if you wish. We will ask you to complete a ‘Consent to treatment’ form before your initial assessment.  You can request a chaperone if you do not wish to be alone with the Physiotherapist.

Do I need to bring anything?
You do not need to bring anything specific but a pair of shorts may be useful if you have a lower limb problem.  We advise that you wear loose, comfortable clothing as you may be asked to undress to expose the problem area.

What happens with my Medical Records?

The Physiotherapist will record the assessment findings and any treatment that you have.  They may liaise with your GP or Consultant if required.  All medical and personal information will remain confidential.

What happens if I need to cancel or change my appointment?

We ask for 24 hours' notice if you need to change your appointment.  You can phone us on 01527 597272 to advise us and reschedule.  Charges may apply should notice not be given.